Privacy Policy & Cookie Policy

This Privacy Policy describes how Jaipur Bikaner Logistics, operating under its parent company Jaipur Bikaner Transport Carrier, collects, uses, stores, and protects information obtained from users, customers, consignors, consignees, and visitors to its website and services. By accessing our website or availing our transportation services, you agree to the terms of this Privacy Policy and Cookie Policy, read together with our Terms and Conditions.

1. Website Owner and Operator

This website and the services offered through it are owned and operated by Jaipur Bikaner Logistics.

Registered / Operational Addresses:

• Sansar Chandra Road, Chandpole, Jaipur, Rajasthan
• VKI Industrial Area, Jaipur, Rajasthan

2. Information We Collect

We may collect and process the following types of information strictly for business and operational purposes:

• Name of consignor, consignee, or authorized representative
• Business name and billing details
• Pickup and delivery addresses
• Phone numbers and email addresses
• Goods receipt (G.R.) details, invoice data, freight information
• Communication records related to bookings, deliveries, or customer support

We do not knowingly collect sensitive personal data beyond what is necessary for transportation and logistics services.

3. Purpose of Collection and Use of Information

The information collected is used solely for legitimate commercial and internal purposes, including:

• Booking, dispatch, transportation, and delivery of goods
• Communication regarding shipment status, delivery coordination, and freight charges
• Issuance of invoices, goods receipts, and internal records
• Customer service, claim handling, and dispute resolution
• Compliance with legal, regulatory, accounting, and statutory obligations

The Company does not sell, rent, trade, or misuse user data in any manner.

4. Use of Contact Information

Email addresses and phone numbers provided by users may be used for:

• Shipment-related communications
• Customer support and operational coordination
• Business correspondence and record maintenance

The Company does not engage in unsolicited marketing communications and does not share contact details with third-party marketing agencies.

5. Accuracy of Information

Users are responsible for ensuring that all information provided, including invoices, addresses, and contact details, is accurate and complete. The Company shall not be liable for consequences arising from incorrect, incomplete, or misleading information provided by the user.

6. Storage and Security of Data

User information is stored in physical records and/or secure digital systems accessible only to authorized personnel. Reasonable administrative and technical safeguards are employed to protect data from unauthorized access, loss, or misuse. However, no system can guarantee absolute security, and the Company does not assume liability for unforeseen data breaches beyond reasonable control.

7. Legal Basis for Processing Data

User data is processed based on:

• Contractual necessity for providing transportation services
• Legitimate business interests of the Company
• Compliance with applicable laws, regulations, and statutory requirements

8. Data Sharing and Disclosure

User data is not shared with third parties, except in the following limited circumstances:

• Internal commercial and operational use
• Sharing with the parent company, Jaipur Bikaner Transport Carrier, for business continuity
• Disclosure required by law, court orders, or governmental authorities

The Company shall not be responsible for disclosures mandated by statutory or regulatory bodies.

9. Third-Party Access

Limited third-party access may occur only where legally or operationally necessary, such as with:

• Customs, octroi, or tax authorities
• Courts, law enforcement, or regulatory agencies acting under lawful authority

No unauthorized third parties are permitted access to user data.

10. Cross-Border Data Transfers

The Company does not intentionally transfer user data outside India. In the event any cross-border transfer becomes legally necessary, it shall be conducted in accordance with applicable laws and safeguards.

11. User Rights

Users may:

• Request access to personal information held by the Company
• Request correction of inaccurate or outdated information

Requests for deletion may be declined where retention is required for legal, regulatory, or legitimate business purposes.

12. Relationship with Terms and Conditions

This Privacy Policy must be read together with the Company's Terms and Conditions. The Company does not assume responsibility for loss, leakage, shortage, spoilage, acts of God, fire, weather conditions, improper packing, third-party handling, or delayed claims, as detailed in the Terms and Conditions governing transportation services.

13. Cookie Policy

This website may use cookies and similar technologies to enhance user experience and ensure proper functioning of the website.

What Are Cookies

Cookies are small text files stored on a user's device that help websites recognize visitors and remember basic preferences.

Cookies may be used to:

• Ensure website functionality
• Analyze basic website traffic and usage patterns
• Improve user experience and website performance

Cookies do not collect sensitive personal information. Any data collected is used only for internal analysis and operational improvement. Users may choose to enable only essential cookies through their browser settings. Disabling cookies may affect certain functionalities of the website.

14. Updates to This Policy

The Company reserves the right to update or modify this Privacy Policy and Cookie Policy at any time. Any changes will be published on the website. Continued use of the website or services after such updates constitutes acceptance of the revised policy.